New Zion Nail & Spa

​It was my first time visiting, but I left feeling very disappointed with my pedicure. The service felt rushed, and the final result looks sloppy and clumpy. Considering the poor quality, I’d honestly like a refund so I can get them fixed somewhere else. For the response left under my review by owner itself; ​"I am posting my honest feedback and photos so other customers are aware of the service quality. I have no interest in discussing this further over the phone, as your response here shows a clear lack of accountability." I left because standard customer service courtesy shouldn't require a confrontation on the spot. As you can see clearly in the photos, the polish application is lumpy, uneven, and poorly executed. A professional salon should deliver quality work without forcing clients to inspect, debate, or demand corrections before stepping out the door." Noticing bad application under proper lighting—or choosing not to start a confrontation in your salon—doesn't make the quality of this work acceptable. The photos speak for themselves. I expect better quality and customer service from a professional business."

Don't go here! The service is okay but they overcharge. Their prices are not listed and try to be sneaky and they discuss the prices in spanish and then tell you. I knew what they were saying the whole time. Nails are a luxury and I always treat myself and give large tips to the workers because this is hard labor. But if a business is going to be sneaky and over charge, then you will not receive a tip or my business again.

I’m writing this review to share MY experience and bring awareness to a situation that didn’t sit right with me. My boyfriend and I had a scheduled appointment and arrived ON time for our 2:15pm appointment . Shortly after, a mother and daughter walked in and was serviced before us ( I must add being late since they walked in after 215 ) despite us being there first AND on time this was confusing and frustrating, especially since no clear explanation was given. When I politely asked for clarification, the response I received was VERY dismissive. I want to note that I did not initially ask for management.. I simply wanted to understand what was going on. However, the staff immediately responded by saying they were not management, without actually addressing my question. When I then asked who the manager was, I was told they were not present, and no further effort was made to assist or resolve the issue. The service continued as if our concern did NOT matter. AND to be honest .. this experience raised concerns for me about whether bias or prejudice may have played a role. As the only Black customers in the salon at the time, being overlooked in this way did not sit right. The situation felt uncomfortable and unfair ! And That’s the part that gets me, no accountability, no urgency, no respect for our time. As if our time isn’t JUST as valuable as everyone else’s…being overlooked, pushed aside, or treated like we should just accept it Is NOT okay. This review is to encourage the business to have better communication, and awareness on how situations like this are handled can significantly impact how customers feel. Everyone deserves to have their time respected and to be treated with fairness and professionalism.